I am the Trailhead Baby! I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. I have created and recreated the Cloud Technical Team support process more times than I can count. I removed those and then the trailheadapproval was there. This is my journey- a normal kid by day- a Trailhead explorer by night. I was able to work out a solution, I will outline it below. This superbadge in specific helps building reusable granular components. Salesforce projects, superbadges, and sample apps - Index Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. Create the Cloudy Technical Team support process! It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. I have tried a thousand times with all variationsand the same error keeps coming up. Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? I was convinced I was missing something and racked my brains over it. But trailhead gives an error message back. And of course, I just tested the challenge 4 again and I passed! Or rename a standard one? The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. thanks a bunch. I even tried to create a new playground and start over (that only made things wose). My problem was that I had 2 users with the same name: Ada Balewa. Challenge 4 Case Routing. Anyone have any idea? Tried it all, from custom : support profile to standard user, even admin. I've had it take up to 24 hours :(. I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. I'm sure you've done this but is omin-channel enabled? Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it?
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