ConsumerAffairs is not a government agency. Click here to get notifications about new complaints of Vivid Seats. Vivid Seats Reviews | Shopper Approved Very helpful indeed! Mark, your concerns are absolutely matter to us and we certainly value your feedback. The event was then rescheduled for July of 2021and then cancelled again. We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! The request was put. says they have a no refund policy unless the event is cancelled. New customers can take advantage of this exclusive discount offer! Vivid Seats Reviews - 31 Reviews of Vividtickets.com | Sitejabber Vivid Seats Reviews I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. Full refund and apology for lack of ticket delivery. I do expect a refund of the differance that the seats should sell for. I found two separate listings for tickets in the same section and row. Not game day yet so have not opened app for seats. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Do not waste your time or money on this company. Downgraded Tickets Sent - Not what I paid for. They made me jump through hoops to get my money back. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. It was smooth and I didn't have to do all re-ordering process again. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. There were no humans to talk to to get my tickets before the event started. It is a safe and secure process. Phoney Company! The confirmation number they gave me was completely useless and also did not allow me to access my tickets. I have put in calls, live chats and emailed customer support. We were given multiple different messages from Vivid seats regarding the tickets. This information will help to determine next steps. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. I wish you didn't exist. He checked several times and assured me that the seats were handicap. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. We'll get you there. . Below is a collection of reviews and ratings pulled for your easy reference. Kept telling me same blurb about it was my fault, not his, no refund, etc. B. Berlinda G. Today , California. Cancellation Policy : Vivid Seats Customer Support We assure that you and your partner will be able to sit together. Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. Vivid seats is horrible. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery.
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